FAQs
What are your shipping options?
We offer standard shipping within Canada. For more details on shipping rates and estimated delivery times, please refer to our Shipping Policy page.
Do you offer international shipping?
Currently, we only offer shipping within Canada. We apologize for any inconvenience caused and hope to expand our shipping services in the future.
What is your return policy?
At OK Kids, we do not accept returns on items unless they are damaged or defective upon arrival. If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order, and we will be happy to assist you.
How do I determine the right size for my child?
To ensure the best fit, we provide a detailed size guide for each product. You can find the size guide link on the product page itself. We recommend measuring your child's current height and referring to the corresponding size chart for accurate sizing.
Can I change or cancel my order?
We strive to process and ship orders as quickly as possible. If you need to make changes or cancel your order, please contact our customer support team immediately. We'll do our best to accommodate your request, but please note that changes or cancellations may not be possible if the order has already been processed or shipped.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal for added convenience.
How can I contact your customer support team
If you have any questions, concerns, or need assistance, our friendly customer support team is here to help. You can reach us through our Contact Us page, where you'll find our phone number and a convenient contact form. We strive to respond to all inquiries promptly.