Refund & Exchange
Our goal is for your kids to fall in love with our products. If you're not satisfied with any item purchased, we will gladly accept unworn, unwashed, undamaged merchandise or products with manufacturing defects for a full refund within 7 days of order delivery or for an exchange within 30 days of order delivery. Items must be returned in their original condition with all labels intact, including those sewn inside the product.
To return the items by mail simply follow these three steps described below.
1. Place the items you wish to return in the bag.
2. Seal the bag and affix return label on top of the bag (at your expense).
3. Drop-off the bag at any Canada Post Office.
The Refund or exchange is issued within 5 business days of receiving the items. OK Kids is not responsible for any lost or damaged items due to shipping.
Note: All costs associated with your return are your responsibility.
In the interest of hygiene, all swimwear are final sale, no exchange or refund will be issued at anytime.