Refund & Exchange
Our goal is for your kids to fall in love with our products. If you're not satisfied with any item purchased, we will gladly accept unworn, unwashed, undamaged merchandise or products with manufacturing defects for a full refund within 7 days of order delivery or for an exchange within 30 days of order delivery. Items must be returned in their original condition with all labels intact, including those sewn inside the product.
At The Store
Bring your original receipt and items for an exchange or a refund to any OK Kids store. Refunds are processed at the POS, you must present the original receipt at the time of the exchange or the refund. No Exchange or refund will be issued without the original receipt. Refunds will be credited to your original method of payment. Orders with Paypal as method of payment cannot be returned at the store, only by mail.
To return the items by mail simply follow these three steps described below.
1. Place the items you wish to return in the bag.
2. Seal the bag and affix return label on top of the bag (at your expense).
3. Drop-off the bag at any Canada Post Office.
The Refund or exchange is issued within 5 business days of receiving the items. OK Kids is not responsible for any lost or damaged items due to shipping.
Note: All costs associated with your return are your responsibility.
1. No items may be returned or exchanged in the stores between Black Friday and Cyber Monday or on December 26 and 27.
2. In the interest of hygiene, all swimwear are final sale, no exchange or refund will be issued at anytime.